Covid-19 Update
Dear Customer,
Due to Covid-19 situation we all adjust to a new way of living and working, we want you to know we’re committed to doing all we can to keep both our staff and customers safe.
directfactoryse.com is open, and we’re working hard to ensure deliveries can continue safely for you, our valued customers, and for our Fcatory staff and delivery partners. To do this, we’ve enforced measures to keep our factory staff safe, including heightened hygiene processes, split shifts and social distancing of at least 2 metres. We also have a no-contact delivery process in place.
We’re doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take longer than usual. If you have an order query, please contact Customer Services. They’ll do their best to help you as quickly as they can. For anything else, please continue to check this page – we’re updating it daily with the latest information.
Thanks for your continued support.